Firstly, I’d like to apologize for the rude behavior

November 16, 2011

Austin Parker,
1234, West 67 Street,
Carlisle, MA 01741,
(123)-456 7890

 

[Subject: Normally bold, summarizes the intention of the letter] -Optional-

Dear Austin Parker,

Firstly, I’d like to apologize for the rude behavior of one of our crew members, as well as the seemingly dismissive attitude she may have had regarding your concern. We have always worked hard to maintain the high level of our client service, and you can be sure that this incident was an isolated case. Nonetheless, we appreciate your feedback. It has certainly helped us identify weak spots in our training and will surely help us as we strive to provide you with the very best customer service.

Sincerely,

Geert

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