First of all, we would like to acknowledge receipt of your letter

November 16, 2011

RAPHAEL LAWRENCE

6901 West Main 26 Street

Urbana • Illinois, 61801

Cell: 257-409-8975

[Subject: Normally bold, summarizes the intention of the letter] -Optional-

Dear RAPHAEL LAWRENCE,

First of all, we would like to acknowledge receipt of your letter asking that we terminate your gym plan immediately. You mentioned that you felt your money was being wasted because you never have time to work out during weekdays anyway.

We understand your concern. This is why we would like to propose an alternative to full termination of the contract. We can give you unlimited gym access during the weekend for 40% off the original gym fees. Please let us know if this is something that you would consider. Kindly contact us 434-3434. We look forward to still being able to help you with your fitness goals

Sincerely,

Adony

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