I received a pair of the pruning shears, which I have enclosed

November 13, 2011

JUSTIN HOLLOWAY

XYZ Company.

1234 Archer Road

Gainesville, Fl 32607
[Subject: Normally bold, summarizes the intention of the letter] -Optional-

Dear JUSTIN HOLLOWAY,

I received a pair of the pruning shears, which I have enclosed, around two weeks ago. I ordered it from your new spring catalog. However, the shears broke down when I was merely cutting a bush. According to the warranty, I am fully entitled to a complete refund. I would like my money back and I have also attached the receipts for the pair of shears. Please mail me the check at my address.

Sincerely,

Aditi

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