I was sorry to hear that the laptop carry bag you recently

November 9, 2011

HENNERY SMITH

2365 S Mayfield Ave

Chicago, IL 60652

Cell: (123)-555-1234

[Subject: Normally bold, summarizes the intention of the letter] -Optional-

Dear HENNERY SMITH,

I was sorry to hear that the laptop carry bag you recently purchased from All Star Computing Supplies was too small for your laptop and accessories. Unfortunately, because you purchased the bag during one of our frequent sales promotions, I am unable to offer you a refund or exchange. Our business prides itself on being able to supply quality goods at an affordable cost and clearly advertises that all items on sale can not be returned, exchanged or refunded. To offer an exchange or refund option on sale items would markedly increase the sale price.

Please find enclosed a $10.00 gift voucher in appreciation of your custom. It is redeemable at any All Star Computing Supplies store and on any item including those on sale. We look forward to being of assistance to you in the future.

Sincerely,
Jibril

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