The order you shipped us arrived on time.

November 4, 2011

Justin Holloway

XYZ Company

1234 Archer Road

Gainesville, Fl 32607,

[Subject: Normally bold, summarizes the intention of the letter] -Optional-

Dear Justin Holloway,

The order you shipped us arrived on time. However, there are a few discrepancies between the items listed on the manifest and the actual items sent. We made an order for 12 Box Kites, but 10 Delta kites were sent; we ordered fifteen Mylar weather balloons, but not one was sent; and lastly, the invoice shows a dozen cards of AAA batteries, but only six cards were sent.

The other items sent are correct except for those mentioned. Please send us the proper items ordered through overnight air freight. The missent items will be sent back to you through regular ground freight. We appreciate your fast action on this matter.



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