In your brochure there is a clear statement that there

November 4, 2011

Austin Parker

123, X Street, Y Avenue

Manhattan, NY-10009

(123) 456-7890

[Subject: Normally bold, summarizes the intention of the letter] -Optional-

Dear Austin Parker,

In your brochure there is a clear statement that there will be a quick delivery on all orders. My credit card firm confirms that money has been taken from my card, and yet I am worried to find that some two months after receiving payment I have yet to take receipt of my items. The items that I am waiting for were ordered on February 18, and comprised of a briefcase and pen set. These items were requested to be delivered by parcel post to my work’s address at 153 South St, York, KS 55211. If these items have already been sent out please provide me with the delivery tracking number. In the event that the order has yet to be shipped, then please refund the cost of the order to my account.
All of my previous transactions with your firm have been more than satisfactory, and sincerely hope that future transactions will also prove to be acceptable.

Sincerely,

Armen

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