ANDREW HALL
456, X Street, Y Avenue
Philadelphia, PA-19103
(123) 456-7890
[Subject: Normally bold, summarizes the intention of the letter] -Optional-
Dear ANDREW HALL,
I am writing to inform you that I have already received the furniture I ordered on March 10. Sad to say, five of the Chinese vases were damaged because they were not packed properly. The first order I made was packed and sent more carefully, and there were no damage to the items. Attached is a photograph of the vases that were damaged. I hope you will credit the amount of the damaged vases back to my account.
” Kindly send me five more of the Chinese vases with the same design, but this time, packed correctly. This delay is very inconvenient for me, and so, I wish that this order will be given top priority. Thank you.
Sincerely,
Jayne