I am writing to inform you that I have already

November 4, 2011

ANDREW HALL

456, X Street, Y Avenue

Philadelphia, PA-19103

(123) 456-7890

[Subject: Normally bold, summarizes the intention of the letter] -Optional-

Dear ANDREW HALL,

I am writing to inform you that I have already received the furniture I ordered on March 10. Sad to say, five of the Chinese vases were damaged because they were not packed properly. The first order I made was packed and sent more carefully, and there were no damage to the items. Attached is a photograph of the vases that were damaged. I hope you will credit the amount of the damaged vases back to my account.

” Kindly send me five more of the Chinese vases with the same design, but this time, packed correctly. This delay is very inconvenient for me, and so, I wish that this order will be given top priority. Thank you.

Sincerely,

Jayne

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