I am confirming our phone discussion last Monday,

November 4, 2011

HENNERY SMITH

2365 S Mayfield Ave

Chicago, IL 60652

Cell: (123)-555-1234

[Subject: Normally bold, summarizes the intention of the letter] -Optional-

Dear HENNERY SMITH,

I am confirming our phone discussion last Monday, June 15. We received the shipment of twenty blue curtains (invoice no. 34523), but we found out that five of the curtains have brown stains on the edges. I am sending back all the curtains addressed to your office. Kindly credit the $333 back to my account, plus the cost of shipping and handling. There is no need to ship the order back to me.

Sincerely,
Jasmine

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