Your remarks about the services you got at the store

November 3, 2011

JOHN MICHEL

1237 Main Court

Santa Cruz, CA, 95060

Cell: 243-543-6767

[Subject: Normally bold, summarizes the intention of the letter] -Optional-

Dear JOHN MICHEL,

Your remarks about the services you got at the store we own, is important for us. We desire that the customer who comes to us should have a good experience shopping at Jin’s, so what you reported happens to be a matter of concern for us. First, please accept our apology. You’ve got to be served with the best when you visit Jin’s. Also, whenever you come to our store next, please call me. I will myself come personally and give you a good refund or discount. I will also let you know of their service you should’ve got at Jin’s. We thank you for telling us about this incident.

Sincerely,
Bodor

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