We greatly appreciate your email last March 2, informing

November 3, 2011

Austin Parker

123, X Street, Y Avenue

Manhattan, NY-10009

(123) 456-7890
[Subject: Normally bold, summarizes the intention of the letter] -Optional-

Dear Austin Parker,

We greatly appreciate your email last March 2, informing us of the mistake we made on your account. Upon checking, you did book for 3 nights only instead of 6. We will be reimbursing you through a manager’s check, the amount erroneously charged for the 3 extra nights. We will give you the check upon arrival at our hotel, and as our way of compensating for your inconvenience and showing our appreciation for your effort, we will also give you a dinner certificate for two at any of our famous restaurants. Thank you and we are glad to be of service.

Sincerely,

Kardos

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