We apologize that the bed sheet you received

November 3, 2011

THOMAS DICKENS

2365 S Mayfield Ave

Chicago, IL 60652

Cell: (123)-555-1234

[Subject: Normally bold, summarizes the intention of the letter] -Optional-

Dear THOMAS DICKENS

We apologize that the bed sheet you received from us is not the design that you expected. We went over the online order form that you filled out (a printout of which is attached) and indeed, the item that we sent is what you originally ordered. Nevertheless, what matters most to us is for you to be happy with the item that you paid for. We are more than willing to have the item exchanged, but unfortunately, due to additional courier fees for the exchange not covered by your online payment, we need you to handle the cost of sending back the first bed sheet to us. You can just enclose it in the pouch with the return control number clearly indicated on the cover. Thank you.

Sincerely,
Huba

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