Our apologies for any confusion we may have caused you

November 3, 2011

Jimy Ortan,
1234, West 67 Street,
Carlisle, MA 01741,
(123)-456 7890

[Subject: Normally bold, summarizes the intention of the letter] -Optional-

Dear Jimy Ortan,,

Our apologies for any confusion we may have caused you. We have enclosed an airway bill in the pouch sent two days ago to your office in the event that defective items will be found. We also mailed yesterday your updated balance, which is a little bit higher than what was previously declared. You can just pay for the balance next month. We give you our assurance that we are constantly striving to keep transactions as smooth and as error-free as possible. We hope we have provided clarification on the matter and we look forward to serving you again.

Sincerely,

Karsa

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