I really apologise that you did not receive

November 3, 2011

Austin Parker,
1234, West 67 Street,
Carlisle, MA 01741,
(123)-456 7890

[Subject: Normally bold, summarizes the intention of the letter] -Optional-

Dear Austin Parker,

I really apologise that you did not receive the package as expected. We have been getting very huge orders, and it has been a tough time to service them with equal priority every time, and therefore the delay occurred. To reduce such instances, we have started roping in new staff. I apologise again for the inconveniences it might have caused you, and look forward to your continued patronage.

Sincerely,

Adony

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