I am apologetic about the bad service that you got somebody

November 3, 2011

ANDREW HALL

456, X Street, Y Avenue

Philadelphia, PA-19103

(123) 456-7890

 

[Subject: Normally bold, summarizes the intention of the letter] -Optional-

Dear ANDREW HALL,

I am apologetic about the bad service that you got somebody important from outside the city to have food at our restaurant yesterday afternoon. I know it seems very bad when a plan is not executed the way in which it should have been.

I appreciate the fact that you let me know the situation. To resolve the problem, I am putting some of our good service givers on your call even during rush time. I would also like to gift you a $70 check that I have put inside the envelope for your continued association with us, and as a way to make an apology.

Sincerely,
Csaba

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