you have trusted us with the snack item

December 2, 2011

Mather Smith
69 N. Grant Street, Mid Lake City,
California 84301

[Subject: Normally bold, summarizes the intention of the letter] -Optional-

Dear Mather Smith,

For 10 years, you have trusted us with the snack items for the refreshment concession in your company. However, for the past 4 months, you have not placed an order with us and we are really getting worried. May we know if we disappointed you in any way? We realize you previously had complaints, but we immediately took action to ensure your convenience. If in any case you were not satisfied with a particular service or product, please let us know right away so we could make the necessary corrections. We hope we can still do business with you for many years. Just call us at 888888888 if you have further clarifications. Thank you so much.

Sincerely,

Amaia

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