Alyssa Bethenny Lachey
56 Thomas Apartments, Happy Street, New York, 52364
[Subject: Normally bold, summarizes the intention of the letter] -Optional-
Dear Alyssa Bethenny Lachey,
We would like to apologize for having sent the wrong laptop accessory to you. I understand you ordered two portable hard disks, but instead we sent a portable CD ROM. We are really sorry for any frustration this may have caused. The correct item has already been sent to your office address. You will receive it 5 days from the date indicated in this letter. Please return to us the portable hard disks using the prepaid pouch enclosed in the package that you will receive. Also included in the package is a gift coupon as our way of compensating for this inconvenience. Thank you for your patience.