We greatly appreciate your email last March 2, informing

November 2, 2011

 

Mary Johnson Gray

27 Happy colony, Dallas, Texas 75326

Tel. No: 123-649-88877

Email Address:[email protected]

[Subject: Normally bold, summarizes the intention of the letter] -Optional-

Dear Mary Johnson Gray,

We greatly appreciate your email last March 2, informing us of the mistake we made on your account. Upon checking, you did book for 3 nights only instead of 6. We will be reimbursing you through a manager’s check, the amount erroneously charged for the 3 extra nights. We will give you the check upon arrival at our hotel, and as our way of compensating for your inconvenience and showing our appreciation for your effort, we will also give you a dinner certificate for two at any of our famous restaurants. Thank you and we are glad to be of service.

Sincerely,

Visant

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