We appreciate your inquiry regarding

November 2, 2011

Austin Parker,
1234, West 67 Street,
Carlisle, MA 01741,
(123)-456 7890

[Subject: Normally bold, summarizes the intention of the letter] -Optional-

Dear Austin Parker,,

We appreciate your inquiry regarding the bank fee indicated on your monthly statement. Since the start of this year, we exerted extra effort in keeping our members informed about the new rule of imposing a fee on accounts with funds below the maintaining balance of $175. We have been relaying this information through email, phone calls, and newsletters.

Since we did everything we could to keep you updated on this new rule, I am sorry to inform you that we cannot issue a reimbursement for the service fee. If you still want further clarification on the matter, you can always call or arrange for an appointment with our Branch Head. Thank you.



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