We appreciate the email you sent us last March 17.

November 2, 2011

XYZ JUSTIN HOLLOWAY

Company

1234 Archer Road

Gainesville, Fl 32607,

 

[Subject: Normally bold, summarizes the intention of the letter] -Optional-

Dear XYZ JUSTIN HOLLOWAY,

We appreciate the email you sent us last March 17. You mentioned that the item we shipped was not the item that you ordered under the same category. We reviewed your online form (a print out of which is attached) and confirmed that you did indicate and pay for the Beige Face Foundation and not the Nude Face Powder which you said was what you ordered and costs $7 dollars more. If you still want us to send the nude face powder, just call our toll-free customer service hotline at 1255214. We can send it within 10 days, or if you can wait 2 months more, that item will be available at any Macy’s Store near you.

Sincerely,
Hedia

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