Richard Anderson
1234, West 67 Street
Carlisle, MA 01741
(123)-456 7890.
[Subject: Normally bold, summarizes the intention of the letter] -Optional-
Dear Richard Anderson,
“I really apologise that you did not receive the furniture as you might have expected. We have been getting very huge orders, and it has been a tough time to service them with equal priority every time, and therefore the delay occurred.
To reduce such instances, we have started roping in new staff. I shall be sending the furniture at 8 a.m sharp tomorrow. I apologise again for the inconveniences it might have caused you, and look forward to your continued patronage.
Sincerely,
Aakarshan