THOMAS DICKENS
2365 S Mayfield Ave
Chicago, IL 60652
Cell: (123)-555-1234
[Subject: Normally bold, summarizes the intention of the letter] -Optional-
Dear THOMAS DICKENS,
When we talked last week on the phone, it was agreed that I would make the installation of your new air-conditioning unit on the 13th of June. And like I had promised, I placed the order for the unit of your choice on the same day that we spoke. Unfortunately, I just heard back from the suppliers today who informed me that the specified unit is currently out of stock. The next delivery is scheduled to arrive on June 15.
With this, we have two options – either we move the installation to some time soon after the 15th or we can continue with the installation date that we previously set by using another air-conditioning unit. I have attached a list of other air-conditioning units that are similar to the one you wanted for your review.
I will give you a call tomorrow to confirm what course of action you would like to take.
Sincerely,
Patamon