We are really sorry for the mistake

October 13, 2011

Andrew Hall
456, X Street, Y Avenue,
Philadelphia, PA-19103
(123) 456-7890

[Subject: Normally bold, summarizes the intention of the letter] -Optional-

Dear Andrew Hall,

 

We are really sorry for the mistake that occurred in the last order we processed for you. To correct the mistake we are now sending a $10 coupon that might help you to buy a new dress at a cheaper price. We shall try that there is no such incidence occurring in the near future.

 

Sincerely,

Orbán

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