Justin Holloway
XYZ Company
1234 Archer Road
Gainesville, Fl 32607,
[Subject: Normally bold, summarizes the intention of the letter] -Optional-
Dear Justin Holloway,
Our apologies for the double charging on your credit card account. We did see from our system that you ordered the item only once. We have now updated our records and adjustments have also been facilitated.
Thank you for informing us immediately. That way, we could avoid the same mistake with other customers. Have a great day, and we hope to be of service to you again soon.
Sincerely,
Erin