I understand you also placed an order for a scooter

October 14, 2011

RAPHAEL LAWRENCE

6901 West Main 26 Street

Urbana

Illinois, 61801

Cell: 257-409-8975

[Subject: Normally bold, summarizes the intention of the letter] -Optional-

Dear RAPHAEL LAWRENCE,

Last week, I informed you that the new models of the Floyd motorbikes will be available this week. However, due to some inevitable delays, the new motorbikes will be unavailable for 2 weeks more. I will endorse your initial payment to our accounting office for safekeeping until such time when you will confirm that you are still willing to wait for the new motorbikes.

I understand you also placed an order for a scooter. We have already reserved one for you with additional accessories. We have also agreed to give you a discount as our way of making it up to you for the delays. We guarantee that both bikes will give you topnotch performance. Thank you.

Sincerely,

Visant

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