HENNERY SMITH
2365, S Mayfield Ave
Chicago, IL 60652
Cell: (123)-555-1234
[Subject: Normally bold, summarizes the intention of the letter] -Optional-
Dear HENNERY SMITH,
When I received your letter today stating that we here at Brown’s Bakery had broken a contract with you to cater your social function, I immediately knew what the problem was. You see, this is not the first time this has happened to us.
Brown’s Bakery is listed in the phone book just above Brownie’s Bakery. Brown’s Bakery does not cater, but Brownie’s Bakery. It is not uncommon when looking up their number or address, to use our information by mistake.
I have faxed your letter over to Adelene at Brownie’s Bakery. I am sure she will be calling you shortly so that you two can work it out.
I would love to have you as a future customer and I am including a coupon for a free cup of our home brewed coffee.
I hope the matter is resolved to your satisfaction. Have a great day!
Sincerely,
Vasumati