HENNERY SMITH
2365, S Mayfield Ave
Chicago, IL 60652
Cell: (123)-555-1234
[Subject: Normally bold, summarizes the intention of the letter] -Optional-
Dear HENNERY SMITH,
My August statement arrived in today’s post. There is a clear difference between the amount that I believe should be on there and the amount that you suggest. If you look on my Evans charge account (# 22112-44521) you will see two entries on August 2. The first entry relates to a purchase from your clothing range of $55. The second entry of $110 was not made by myself. If you check through your till transactions I am sure you will locate the problem. In the event that there has been fraudulent activity on my card please advise, and I will do everything I can to assist in your investigation. I have always been more than satisfied with my Evans charge account and as such I am sure that you will be able to rectify this problem extremely quickly.
Sincerely,
Iyan gale