I am losing money because of this delay

September 16, 2011

Austin Parker,

1234, West 67 Street,

Carlisle, MA 01741,

Cell:-(123)-456 7890




[Subject: Normally bold, summarizes the intention of the letter] -Optional-

Dear Austin parker,

As you will no doubt remember I recently brought a new van from yourselves. Since then it has broken down twice, and is integral to my business. I have been given assurances that the van will be fixed by next weekend, this is not good enough and I am losing money because of this delay. As such I feel that an earlier repair is required, and will phone tomorrow to confirm an earlier slot. Many thanks.


Paul smith

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