I apologise again for the inconveniences

August 10, 2011

Mary Johnson Gray

27 Happy colony,

Dallas, Texas 75326

Tel. No: 123-649-88877



[Subject: Normally bold, summarizes the intention of the letter] -Optional-

Dear  Mary Johnson Gray,

I really apologise that you did not receive the package as expected. We have been getting very huge orders, and it has been a tough time to service them with equal priority every time, and therefore the delay occurred. To reduce such instances, we have started roping in new staff. I apologise again for the inconveniences it might have caused you, and look forward to your continued patronage.


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