Mather Smith
69 N. Grant Street, Mid Lake City,
California 84301
[Subject: Normally bold, summarizes the intention of the letter] -Optional-
Dear Mather Smith,
I feel terrible about the damage my elder brother did to your glass door. Mohan has delivered newsletters for 3 years and this is perhaps the first incident of breakage that has occurred. He feels terrible about this, and though he cannot undo his work, he would like to compensate by paying for the repair cost. You have been a wonderful customer for Mohan, and he would want to serve you in the coming future.
Sincerely,
Paul smith