Utmost concern

July 17, 2011

[Subject: Normally bold, summarizes the intention of the letter] -Optional-

Dear Princess,
Thanks for your policy suggestion that we keep some floors in our hotels nonsmoking. You are correct that our policy has always been to provide both rooms for smoking and rooms for nonsmoking in each of the floors of our hotels.

Recently management has looked at this policy and we have decided to make some changes. You’ll be happy to discover that we agree to implement your strategy by withholding some zones as smoke-free zones in all of our hotels.

We thank your for your very timely suggestions. Our guests’ safety and comfort are of our utmost concern and we want you to know that we are endlessly appreciative of comments like yours which help achieve this effectively.

[Senders Name]

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