Sincere apology letter

July 18, 2011

Joseph Hall
1902, X Street, Madison Avenue,
Los Angeles, CA-90001
(123) 456-7890

[Subject: Normally bold, summarizes the intention of the letter] -Optional-

Dear Joseph hall,

We received the broken hard drive from you today. Please accept our most sincere apology. We have never had trouble with damage due to shipping before and we are sorry that it happened to you–such a long-standing, valued customer!

I have already shipped a brand new drive to your home address. Of course, our company handled the shipping costs for this one.

I also sent with it a brand new zip drive as compensation for the delay in receiving a working drive. I understand this is a business machine and that the stall causes problems in production of your services.

Maria smith

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