Jimy Ortan,
1234, West 67 Street,
Carlisle, MA 01741,
(123)-456 7890.
[Subject: Normally bold, summarizes the intention of the letter] -Optional-
Dear Jimy Ortan
Thank you very much for getting in touch with Curlicue Carpets. We have been informed that you received the wrong design. You ordered pattern 00978-S but received 009780-S instead. We are very sorry for the mistake. We have sent the replacement over and assure you that you will receive it within the week.
Again, we are very sorry for this oversight. We hope that the you will find the new carpet to your liking once you receive it. Thank you for allowing us to serve you better.
Sincerely,
Ishita