Letter of complaint

July 20, 2011

David Harris

609 West Main Street

Albuquerque • New Mexico,

Cell: 237-409-0198

[Subject: Normally bold, summarizes the intention of the letter] -Optional-

Dear David Harris,

This is to inform you that we have received your email regarding the deduction made to your account when you requested for a transfer of funds. While we understand your concern about the money that you lost, we would like to remind you that under the Terms of Agreement, all transfers are subject to a 5% service charge. For now, we will reverse the deduction, but we will have to impose this on all future transactions. Thank you very much for your understanding.


Sincerely,
Henry fayol

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