PAUL SMITH
2365 S Mayfield Ave
Chicago, IL 60652
Cell: (123)-555-1234
[Subject: Normally bold, summarizes the intention of the letter] -Optional-
Dear Paul smith,
Thank you very much for your frank comments regarding the level of service I have been providing so far. You mentioned that the quality of work has remained good, but that my sometimes curt attitude is getting in the way of how we communicate. Please be assured that I have no malicious intentions, and neither am I unwilling to work with you. It is simply a manner of working which I have gotten used to and am not very conscious of. I’m glad you pointed it out to me. You can be sure that I will be trying to improve my communication style in the coming weeks.
Sincerely,
Nancy