Double-billing error

July 19, 2011


2365 S Mayfield Ave

Chicago, IL 60652

Cell: (123)-555-1234

[Subject: Normally bold, summarizes the intention of the letter] -Optional-

Dear Hennery smith,

Thank you very much for letting us know about the double-billing error that was reflected in your last statement. we are very sorry to have made such a serious mistake and are thankful that you were able to spot it and call our attention immediately. We have enclosed a check to reimburse you for the extra amount that you had already paid for. Thank you very much for being patient with us.

Chris payle

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