Continue to visit us

July 19, 2011

Jack Martinez
456, X Street, Y Avenue,
Fillmore, UT-84631
Cell:-(123) 456-7890

[Subject: Normally bold, summarizes the intention of the letter] -Optional-

Dear Jack Martinez,

Our restaurant manager has forwarded your concern about the food quality to us. Thank you very much for being very honest and straightforward with your comments. While we certainly regret the fact that the food served to you did not meet our usual standards, we also appreciate the opportunity you have given us to improve. Please accept our sincerest apologies. We hope that you will continue to visit us so that we may be able to serve you better.

Samantha drew

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